Terms of Service

These terms apply when you use cafeo.ca, roastedcoffeebeans.ca, the Café O wholesale portal, the Café O delivery app or our staff dashboard (together, the “Services”), run by Café O Roaster & Bakery and Roasted Coffee Beans (“Café O”, “we”, “us”) in Kitchener, Ontario. By using the Services you agree to these terms and to our Privacy Policy.

Orders and Prices

• Prices are in Canadian dollars. HST is added where it applies; coffee beans are not taxed.
• An order is accepted when we confirm it. We may cancel an order, for example if an item is unavailable, and refund anything you paid for it.
• Café pickup orders are ready at the time shown. Bean orders are picked up, delivered locally or shipped, as you choose at checkout.
• Food and coffee are perishable. If something is wrong with your order, contact us within 7 days and we will make it right with a replacement, credit or refund.

Payment

Payments are processed by Square. By saving a card you allow us to charge it for the orders, subscription deliveries or invoices you agreed to. You can remove a saved card at any time, though an active subscription or open wholesale balance may need another way to pay.

Subscribe & Save

• A subscription delivers the coffee you chose at the interval you chose, at 10% off, charged to your card on file before each delivery.
• A subscription needs at least 3 deliveries before it can be cancelled. You can pause it, skip a delivery or change it from your account.
• We email you before each renewal. If a charge fails, we let you know and try again.

Gift Subscriptions

• A gift subscription prepays a set number of deliveries for the person you choose. They redeem it with the link we send.
• Gifted deliveries cannot be exchanged for cash. A gift that has not been redeemed can be cancelled and refunded on request.
• When the prepaid deliveries end, the subscription stops unless the recipient chooses to continue and adds their own card.

Accounts

You are responsible for keeping your password private and for what happens under your account. Tell us right away if you think someone else has used it. You can delete your account from your account page.

Wholesale Customers

• Wholesale prices, payment terms and delivery days are set out for your business in the wholesale portal and on your invoices.
• Orders for a delivery day can be changed until the cutoff shown in the portal. After that, changes need our approval.
• A fuel surcharge shown on your order and invoice applies to each delivery.
• We may correct quantities before your order leaves us, for example when an item is short. Your invoice shows what was delivered.
• Invoices are due on the terms shown. We may pause ordering on an account with overdue invoices until it is brought up to date.
• Equipment we place at your location stays our property. Please use it as instructed and tell us about any problem through the portal.
• The administrator of your business account decides who in your business can order, approve orders and see invoices, and is responsible for their use of the portal.

End-User Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services, including the wholesale portal, the delivery app and our staff dashboard, only for their intended purpose: buying from Café O, managing your account or business account, and, for our staff and drivers, running Café O’s business. You may not:

• copy, change, resell or sublicense the Services or any part of them;
• try to get around security or sign-in limits, or access an account that is not yours;
• use the Services to send spam or anything unlawful, or in a way that disrupts them for others;
• reverse engineer the Services, except where the law allows it.

The Services, their design and content, and the Café O and Roasted Coffee Beans names and logos belong to Café O. This licence ends if you break these terms or your account is closed.

Connected Services

The Services work with Square for payments and with Intuit QuickBooks for Café O’s own accounting. Those services are provided by their companies under their own terms. Café O, not Intuit or Square, is responsible for the Services and for supporting you in using them.

Availability

We work to keep the Services running and accurate, but they are provided as they are, without guarantees that they will always be available or error free. Menu items, prices and stock can change.

Limitation of Liability

To the extent the law allows, Café O is not liable for indirect or consequential losses arising from your use of the Services, and our total liability for any claim is limited to the amount you paid for the order or service the claim is about. Nothing in these terms limits rights you have under Ontario consumer protection law.

Changes

We may update these terms. The date at the top shows the latest version, and important changes are announced on the site or by email.

Governing Law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Contact Us

Questions about these terms: order@roastedcoffeebeans.ca, (519) 807-0421, or Café O Roaster & Bakery, Unit 9, 901 Victoria Street North, Kitchener, Ontario.